FAQ & Site Info

Terms of Service

We strive to provide quality products to our customer with the lowest price possible.
If you have any concerns, please contact us before you make the purchase.


CANCELLATION:
Within 24-hours, full refund. After 24-hours, orders CAN NOT be cancel due to item has started processing or has been shipped but not yet updated with tracking info.


RETURN & EXCHANGE:

A) FOR Clothing, Cosplay Items, Cosplay Costumes, Wigs and Mascots:
1) Custom Size: NO Return or Exchange
2) Regular Size: Only EXCHANGE is allow. Buyer is to return the item to us with their own shipping cost and pay additional shipping fee to exchange for the correct size with exceptional reason. We must be notified within 7 days of products' received. NO RETURN FOR REFUND due to many time cosplayers/customer will purchase and use for one time event or for holidays like Halloween, Christmas, Birthday, etc. If for any return approval as an exception, there will be a 45% restocking fee for the return.
3) For any orders with expedited service, the shipping fee is non-refundable if the customer did not claim their package in timely manner or if packages return back to us.

B) FOR Any Other Return Non-Related to Clothing, Cosplay Items, Costumes, Mascots, or Seasonal items:
1) No Return AND No Refund Allowed.


C) APPROVED RETURN FOR REFUND FOR Clothing, Cosplay Items,
Cosplay Costumes, Wigs and Mascots: :
1) You must contact us within 7 days of receiving your item. Any approved return will apply 45% restocking fee.
2) Customer must pay for shipping fee to return the item and advise us of return shipping tracking and confirmation.
3) We will refund within 3 business days upon receiving the return and inspections of the product. For approved returns, we must receive the item within 14 days for the return to be valid. Otherwise, return is not valid and we will not accept the return.
4) Expedited shipping is non-refundable if item is returned back to us.